Prismic OS
Support
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Prismic OS is the private workspace of Prismic’s team, its clients, and the freelancers and talent it works with — on the web at prismic.cc and in the app for iPhone, iPad and Mac.
Contact us
Write to contact@prismic.media. We reply within 5 working days. It helps to tell us which device you use, the app version (Settings in the app), what you were doing, and to add a screenshot.
Getting access
Accounts are created by invitation only — there is no public sign-up. If you work with Prismic, ask your Prismic contact to invite you. You will receive a one-time link to choose your password; after that, sign in with your email and password on the web or in the app.
Forgotten your password?
Ask your workspace administrator for a new sign-in link. It works once; open it on the device you want to use and choose a new password. If you do not know who your administrator is, write to contact@prismic.media.
Deleting your account
- In the app, open your profile (clients: tap the person icon at the top of Review) and choose Delete my account. On a Mac, it is in Settings → Account. Or write to contact@prismic.media.
- Your account is switched off at once and you are signed out everywhere.
- Your personal data is deleted within 30 days. Records the law requires us to keep — invoices, payments, payroll and employment records — are kept only as long as the law requires.
- Work you shared with your team, such as messages, comments and files on shared projects, stays part of its records.
Read the privacy policy for what we hold and who else receives it.